Privacy policy

Effective Date: August 20, 2026

NER NSW PTY LTD trading as Nevrelis respects your personal privacy. This Privacy Policy explains how we collect, store, use, share and protect your personal data when you visit nevrelis.com and place orders.

  1. Personal Information We Collect
  • Order‑related data: full name, shipping address, billing address, email address, phone number.
  • Transaction data: order history, purchase records.
  • Website usage data: IP address, browser information, device type, pages viewed, access time collected by cookies.
  • Payment information: We do not collect or store your full credit card numbers. Payment processing is securely completed by Stripe. Stripe handles payment data in compliance with global payment security standards.
  1. Purpose of Data Usage
  • Process, fulfil and ship your orders, handle after‑sales service, returns and customer support.
  • Send order confirmation, shipping update and related transaction‑critical emails.
  • Respond to your inquiries and provide customer service.
  • Optimize website functions, analyse site traffic, prevent fraud and secure website operation.
  • Send marketing emails only if you explicitly opt‑in; you can unsubscribe from marketing emails at any time.
  1. Information Sharing We will never sell your personal information to third parties for marketing purposes. We may share necessary data with trusted service providers who assist our business: shipping carriers, payment processor Stripe, IT service providers. All third‑party service partners are bound by data‑protection obligations. We may disclose personal information when required by law, court order or government regulatory requirement.
  2. Data Security We adopt industry‑standard technical and organisational security measures to protect your personal information against unauthorised access, loss or leakage. Please understand that no internet transmission method is 100% secure.
  3. Your Rights Depending on applicable local privacy law, you have rights to access, correct, request deletion of your personal data, or withdraw marketing consent. Please send your data‑related request to info@nevrelis.com. We will respond within reasonable timeframes.
  4. Cookies Our website uses cookies to improve browsing experience. You can adjust cookie settings in your own browser. Disabling cookies may affect some website functions.
  5. Children’s Privacy Our website is oriented toward adult consumers. We do not knowingly collect personal information from children under 18 years old.
  6. Policy Update We may revise this Privacy Policy occasionally. Changes will be published on our website with updated effective date.

Data Controller: NER NSW PTY LTD Address: Suite 1, 9 Jacaranda Drive, New Lambton Heights NSW 2305, Australia Contact: info@nevrelis.com